JOB TITLE: Aftermarket Service Technician & Coordinator
REPORTING TO: Managing Director
POSITION TYPE: Full-Time
JOB SUMMARY:
- To support the growth of our Aftermarket activity, we are looking at expanding the team with a new, motivated, and skilled technician with a strong customer-oriented mindset and organizational abilities.
- The person in this role performs a wide variety of service and technical support tasks including the coordination of the same throughout the company, working out of the office and occasionally onboard vessels.
- The position requires working in partnership with the rest of the US team and together with our overseas team to deliver high quality service to our customers and perform aftermarket activities like parts quotation, ordering and replenishing stock products, and direct tech support/service work, acting as our primary contact person for support requests.
- This position is not a WFH job, job-specific training will be provided, both in a classroom setup and on the job.
RESPONSIBILITIES:
Overall Duties
Develop deep technical knowledge of company products and services and be a reference for them within the company and on the US market.
Service and Tech Support Duties
- Help our Tech Support Manager as needed in solving technical customer issues and working through support requests backlog.
- Perform or coordinate warranty maintenance and other after-sales technical activities
- Support clients ensuring the reliability and performance of the product.
- Diagnose and troubleshoot technical issues of our equipment Commission and Sea Trial our stabilization systems, bow thrusters, and steering systems in the US (mainly FL).
- Provide parts quotes and lead times, process paperwork required for new and repeat parts & service orders.
- Work internally to identify required part numbers, with price and availability.
- Instruct admin what parts to quote or invoice to the customers.
- Manage parts and consumables inventory, both physically and in our ERP, in alignment with the Ops. Mngr.
- Enforce Inventory Discipline with Service Manager / Team.
- Issue and monitor Purchase Orders for parts to the mother company in Europe in the ERP system.
- Manage and keep records of all service & parts transactions, terms, inventory etc.
- Execute stocking strategies including returns and warranties, re-stockings, monitor and execute reorder points, coordinate inbound logistics in alignment with the Operations Manager.
- Receive incoming shipments in the warehouse, both physically and in our ERP, unload and QC the products, put in stock including managing locations (forklift operation might be required).
- Responsible for stock product integrity (including from theft).
- Additional Duties Assigned and required.
- Leisure-marine experience
- Based in the Ft. Lauderdale area (must live within approx. 50 miles max of our office)
- Able and willing to regularly travel locally to visit customers / vessels
- Able and willing to travel nationwide and overnight
- Able and willing to travel internationally on occasions
- Appreciative of small company environment, including wearing many hats
- Experience in relevant technical fields (mechanical, electrical, electronic, or similar) Strong problem-solver with deep team spirit
- Customer-focused mindset
- Basic understanding of commercial and accounting concepts and practices (revenues vs. margins, orders vs invoicing, pricing, etc.)
- Navy background a plus Commercial Marine experience a plus
- Experience working in international environment
- JDE Software knowledge a real plus
Service Oriented, Customer Oriented, Critical Thinking, Time Management, Active Listener, Teamwork Oriented, Technical Capacity, Multitasking, Establish and Maintain Interpersonal Relationships, Attention to Detail, Well Organized, Good Communicator, Self-starter and SelfDisciplined, Mission Oriented, Growth mindset, Good Team-worker, Good Writing Skills, Good computer skills, Able to thrive in a fast-paced environment, Customer-oriented attitude, Adaptable to change, Quality-driven
EDUCATION OR RELATED EXPERIENCE:
Five or more years’ marine service-related experience, or an associate's degree in marine technologies or engineering and 2 years’ work experience, or equivalent combination of education and hands-on experience. Electrical and/or automation background preferred.
REASONING COMPETENCY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
LANGUAGE COMPETENCY:
- Fluent English language with ability to read & interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of either customers, clients, or employees of organization.
- Bilingual - Spanish language a plus.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
Basic computer skills, including Word, Excel, and PowerPoint required. Knowledge of ERP and Inventory management programs highly desirable.
OTHER REQUIRED SKILLS:
Strong critical thinking skills – ability to apply logic and reasoning to identify and evaluate alternative solutions or approaches to problems; ability to apply good judgement in decision-making. Strong values and personal integrity.
TRAINING OR CERTIFICATION REQUIREMENTS:
Valid Passport and Driver License, clean background record.
PHYSICAL DEMANDS:
Able to lift, do physical work, hold a wrench, and other warehouse-related physical activity.
OTHER REQUIREMENTS:
Drug-free, US Citizen or Permanent resident, legally able to work in the US
WHAT WE OFFER:
- Competitive salary based on experience and qualifications
- Benefits: laptop, mobile phone, and company vehicle for service operations
- Continuous technical training and opportunities for internal growth
- A dynamic, high-tech work environment